Privacy policy — Ormond Movers

Ormond Movers is a small Melbourne moving business. This policy explains, in line with the Australian Privacy Principles (Privacy Act 1988 (Cth)), what personal information we collect and how we handle it.

What we collect

• Contact details — your name, phone number and email address.
• Addresses — pickup and destination addresses, and access details (stairs, lift, parking).
• Move details — home size, inventory notes, preferred dates and times.
• Payment references — deposit and payment references. We do not store full card numbers; card payments (where offered) are processed by our payment provider.
• Call and message records — if you phone us, your call may be answered by an AI assistant and may be recorded or transcribed so we can capture your enquiry accurately. You are told this at the start of the call.

Why we collect it

Only to run your move: to answer your enquiry, prepare an estimate, book and perform the job, invoice you, send service messages about your booking (confirmations, reminders, a review request after completion), and to keep the records the law requires.

What we do not do

• We do not sell your personal information.
• We do not send marketing messages at launch — only messages about your booking.
• We share information only with the service providers we need to operate (for example our payment processor, SMS/email provider and phone-answering provider), and only what they need.

Storage and security

Information is stored with reputable cloud providers, using access controls and encryption in transit. We keep it in Australian regions where practicable.

Retention

We keep your information for as long as it is needed to deliver the service and to meet Australian tax and record-keeping obligations, then delete it. You can ask us to delete your information sooner and we will do so unless the law requires us to keep it.

Access, correction and complaints

Email our email address listed on this site to ask what we hold about you, correct it, or complain about how it was handled. We respond within a reasonable time. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).