Customer responsibilities — Ormond Movers

A smooth move is a two-sided job. Before we arrive, please make sure:

1. Everything is packed and sealed before arrival (solo option) — the 1-mover rate assumes a fully packed home in sealed, liftable boxes. For the 2-mover option, boxes should still be packed; we move furniture and boxes, we do not pack them at launch.
2. Your inventory and access details are accurate — home size, bulky items, stairs, lift access and carry distance. Estimates and crew choice are based on what you tell us; surprises on the day cost you time at the hourly rate.
3. Parking access or permits are arranged where required — a spot for a box truck near the door. If parking ends up more than 20 m from the door, the long-carry charge applies.
4. Valuables travel with you — cash, jewellery, passports, documents and small high-value fragiles go in your car, not the truck.

Also worth knowing:

• On the solo option, no single item beyond a two-person lift is moved unless you can assist.
• Specialty heavy items (piano, pool table, safe over 100 kg, marble furniture) are not accepted at launch — tell us in advance and we will point you to a specialist.

Unsure about any of this? Ask before the day: 0485 088 149 / our email address listed on this site.