Damage process — Ormond Movers

We take reasonable care with your goods. If something still goes wrong, this is exactly what happens:

1. We tell you on the spot. No quiet loading of a chipped table.
2. Photos are taken immediately and recorded against the job, along with a short written note of what happened.
3. You acknowledge the damage note at signoff — the signoff record lists any damage so nothing is disputed later from memory.
4. The founder contacts you and resolves it within 5 business days — repair, replacement value, or an agreed adjustment, settled directly with you.

Scope

• The process covers goods we handled in the course of the move.
• Items outside our launch scope (pianos, pool tables, safes over 100 kg, marble furniture), goods packed by you that fail internally, and undeclared high-value fragiles are outside this process — which is why we ask for an honest inventory up front.

Insurance

Insurance arrangements (public liability and goods-in-transit cover) are being finalised; this section will state the cover type that applies to customer goods once confirmed. Nothing in this process limits your rights under the Australian Consumer Law.

Questions: our email address listed on this site or 0485 088 149.